Durban Tourism is EThekwini Municipality Tourism Authority that is responsible for marketing the city of Durban. The quality department within Durban Tourism is responsibility for ensuring that all establishments /Tourism products within our Municipal area are fully compliant in terms of legal and quality requirements; in order to ensure that visitors’ expectations are met by the establishments. Unfortunately this is not always the case, there are numerous unscrupulous establishments that are not fully compliant and therefore trading illegally according to the municipal by-laws.

We have ALL come in to contact with these illegal operators at one point or another. With the help of the travelling public and the newly implemented Consumer Protection Act, Durban Tourism plans to curb this illegal act in its tracks.

We request YOU to provide us with details of establishments you know of that are illegally operating. You can choose to disclose your identity or remain anonymous.

Tell us a little about that establishment: